Refund and cancellation policy

This policy covers money you pay to [COMPANY LEGAL NAME] for a Plazas plan or for coins. Payments are taken by [PAYMENT PROVIDER]; card details are handled only by that provider and are never stored by Plazas. The free plan costs nothing and needs no card.

It does not cover templates bought with coins in the marketplace (see section 5), or anything you buy from another company through an app you connected.

• How: in Settings, Plan, or by writing to [CONTACT EMAIL] from the email address of your account. We will confirm in writing.
• When it takes effect: at the end of the billing period you have already paid for. Until then the plan keeps working. After that the account moves to the free plan; nothing is deleted, but limits of the free plan apply (for example to the number of AI employees that can work).
• Renewal: a paid plan renews automatically for the same period until you cancel. Cancel before the renewal date to avoid the next charge.
• We do not refund part of a period that you cancel in the middle, except as section 3 or section 4 says.

If you buy as a consumer in Israel, the Consumer Protection Law, 5741-1981 and its regulations may give you the right to cancel a purchase made online within [STATUTORY CANCELLATION PERIOD], and a longer period if you are a person with a disability, a senior citizen or a new immigrant. Where that right applies, we refund what you paid, less the cancellation fee the law allows ([CANCELLATION FEE]) and, for a continuing service, less the part of the service already provided.

If you buy as a consumer in the European Union or the United Kingdom, you may have a 14-day right to withdraw from an online purchase. By starting to use a paid plan or coins straight away you ask us to begin the service during that period; if you then withdraw, we may keep a proportionate amount for what was provided.

Plazas is offered for business use. Whether you count as a consumer depends on the law and on who you are; nothing here takes away a right that cannot be waived.

To use one of these rights, write to [CONTACT EMAIL] from the email address of your account and say that you are cancelling the purchase. You do not have to give a reason.

• Coins that come with a plan are part of the plan. They are not refunded separately and have no cash value.
• Coins bought on their own can be refunded within the cancellation period in section 3 as long as they have not been spent. Coins already spent on tasks, on the website assistant, on building or on templates are not refunded.
• If coins were taken for work that failed because of a fault on our side, or were charged twice, tell us and we will put them back.
• When an account is closed, the coins left in it are gone. If we close a paid account without it having broken the Terms, we refund the unused part of the period already paid for.

A template bought with coins is delivered at once and is yours to use. The coins are not returned once it has been added to your account, unless the template does not work as its listing described; in that case write to us within 14 days and we will review it and may return the coins.

If you were charged by mistake, charged twice, or charged after a cancellation we had confirmed, we refund that charge in full. If the service was unavailable for a long stretch of a paid period, write to us and we will work out a fair credit or refund.

Refunds go back to the payment method you used, through [PAYMENT PROVIDER], within [REFUND PROCESSING TIME] of our confirming them. Your bank may take longer to show it. Refunds are made in the currency you paid in.

If you disagree with a charge, please write to us before disputing it with your bank; it is usually faster.

[COMPANY LEGAL NAME], [REGISTERED ADDRESS]. [CONTACT EMAIL].